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CMR Aligning Systems

CMR Aligning Systems

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Question 1 of 8

1. Question

Which of the following is NOT one of the six components of McKinsey’s 7S model?

Strategy
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Resources
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Staff
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Skills
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Question 2 of 8

2. Question

What does the “Style” component of the 7S model refer to?

The leadership approach within an organisation
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The physical office layout
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The fashion sense of employees
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The regulatory policies enforced by management
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Question 3 of 8

3. Question

Which element of the 7S model is concerned with how an organisation is structured?

Strategy
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Shared Values
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Structure
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Skills
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Question 4 of 8

4. Question

What is a defining characteristic of systems?

Their components operate independently
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They consist of unrelated parts
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Their components interact and interconnect to produce outcomes
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They never change over time
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Question 5 of 8

5. Question

In systems thinking, what does “stock” refer to?

The number of employees
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An accumulated quantity within a system
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Random changes in an organisation
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Unused office supplies
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Question 6 of 8

6. Question

What influences changes in stock levels within a system?

Employee preferences
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Flows coming in and going out
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The organisation’s marketing strategy
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External partnerships
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Question 7 of 8

7. Question

What role do feedback loops play in an organisational system?

They regulate stock levels and influence change outcomes
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They prevent systems from evolving
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They create more resistance to change
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They only work in computer-based models
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Question 8 of 8

8. Question

In the context of systems thinking, what is the desired outcome of improving customer service in a café?

Better training programs for employees
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Increased customer retention and positive word-of-mouth
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More expensive coffee options
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Reducing customer wait times at the counter
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