Privacy Policy

Redequip Pty Ltd (ACN 142 055 589) trading as “The Change Gym” Last updated: 12 June 2025

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you visit or use our website www.thechangegym.com and any related products or services (collectively, the “Services”). By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

When you interact with our Services you may provide personal information such as:

Contact Details: Your name, email address, postal address, and phone number.
Account & Payment Information: Username, password, and payment details (processed securely via our payment gateway).
Course & Feedback Data: Information you provide when enrolling in courses, submitting feedback, testimonials, or participating in discussions.
Marketing Preferences: Your choices regarding whether to receive our marketing communications.

1.2 Non-Personal Information

We automatically collect non-personal information to enhance your experience on our site, including:

Usage Data: Browser type, operating system, referring URLs, pages viewed, and the time and date of your visit.
Cookies and Similar Technologies: Data collected via cookies (see Section 4 below).

2. How We Use Your Information

We use your personal information to:

Provide our Services: Process your enrolments, manage your account, and deliver course content.
Communicate with You: Send course updates, instructional materials, and respond to your enquiries.
Marketing and Promotional Purposes: With your consent, we may use your information, including feedback and testimonials, to showcase our Services and promote our offerings. When using client Comments (see our Terms and Conditions), only non-sensitive information (such as your first name and state/country) will be attributed unless otherwise agreed.
Improve Our Services: Analyse and monitor usage patterns to improve our website and course offerings.
Comply with Legal Obligations: Meet requirements under applicable laws and regulations.

3. Disclosure of Your Information

We may share your data with:

Service Providers: Trusted third parties that help deliver and improve our Services (e.g., payment processors, hosting providers, email service providers). These service providers are bound by confidentiality obligations.
Legal and Regulatory Bodies: If required by law, regulation, or legal process, we may disclose your information to law enforcement or other government agencies.
Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (subject to your consent, where applicable).

We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Enhance your user experience: Remember your preferences and improve our Services.
Analyse Website Usage: Monitor traffic patterns and performance of our website.

You can adjust your browser settings to refuse cookies, though this may affect the functionality of our website.

5. Data Security & Storage

We implement appropriate technical and organisational measures to safeguard your personal information against unauthorised access, alteration, disclosure, or destruction. Despite our best efforts, no method of transmission over the internet is completely secure; however, we strive to maintain a reasonable level of security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law. Once personal information is no longer required, we will take reasonable steps to destroy or de-identify it.

7. Your Rights and Choices

Under applicable law, you may have the right to:

Access and Correction: Request access to or correction of your personal information.
Withdrawal of Consent: Withdraw your consent for marketing communications at any time.
Object or Restrict Processing: Object to or restrict the processing of your personal data under certain circumstances.
Data Portability: Request the transfer of your personal information to another organisation.

For any of these rights, or if you have questions about how we use your data, please contact us using the details provided in Section 11.

8. International Data Transfers

Your information may be transferred to and maintained on servers located outside your country of residence. We ensure that such transfers comply with relevant data protection laws and that appropriate safeguards are in place when transferring your data internationally.

9. Third-Party Websites

Our Services may contain links to third-party websites. This Privacy Policy does not apply to information collected by these third parties. We recommend that you review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website and updating the “Last Updated” date. Your continued use of our Services after changes are posted constitutes your acceptance of the new Privacy Policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us via:

Email: Our Contact page
Postal Address: Redequip Pty Ltd, PO Box 165, Elanora, 4221, QLD, Australia

By using our website and Services, you acknowledge that you have read and understood this Privacy Policy and agree to our collection, use, and disclosure of your personal information as described herein.