Functional Information

When organisations change, what actually changes? Most leaders answer with familiar categories: behaviours, culture, processes, systems, structures, strategy. But beneath all of these sits something more fundamental — something that explains why change succeeds in some organisations and stalls in others: functional information. Functional information is the patterned, relational information that shapes what a system…

In my work on organisational readiness, I often talk about functional information — the kind of information that actually shapes what a system can do. But leaders frequently ask a deeper question: How do you judge how functional information is? It’s a crucial question, because not all information is equal. Some information changes nothing. Some…